FAQ
FAQ
What are deadstock textiles?
Learn all about our commitment to sustainability and deadstock here
Where are you based?
Originally from Vancouver, Canada since 2011, we made the leap to Los Angeles, California in 2022! Los Angeles textile industry accounts for approximately 83% of the nation's cut-and-sew manufacturing, and 58% of registered garment industry contractors in the nation.
Where is my order shipping from?
We always ship directly from our warehouse in California. We do not dropship, we handle all our own packages and inventory.
Where is NOCTEX manufactured?
Noctex is designed and manufactured in the heart of the fashion district in Downtown Los Angeles. We believe in supporting the local economy in every step we can.
How do I care for my NOCTEX garments?
We always advise hand washing any garments, however, we know this may not be accessible for everyone. Using a mesh laundry wash bag and washing garments on a delicates/knits cycle will also help to extend the life of your garment. Check out more care tips here.
Why are some items on Pre-Order?
Our popular items sell through fast! We open pre-orders once our team starts cutting and sewing a style so we can deliver to items to you as soon as we can, and avoid storing extra styles as a small business.
Are all NOCTEX items Limited Edition?
Over 90% of the materials we use in our apparel are deadstock finds, which means each cut is unique - especially the prints and patterns. We always find black and can restock similarly, but no two production runs can always be 100% the same. That's the magic of deadstock!
I bought a style last year and have repurchased it recently, but it's not the exact same material
We use deadstock fabrics, as a part of our sustainable approach. We always look for the closest look, function and feel match.
Are other brands in the shop produced by NOCTEX?
All other brands aside from NXrenu are independently run brands that we carry alongside NOCTEX.
What are your returns policies?
Check out our full policy list here