Policies – NOCTEX

Free Shipping to Canada on Orders 100+ | Flat Rate to USA on Orders 200+

Policies

Shipping, Returns and Refunds
  • If your order was sent through regular non-tracked post, lost or stolen packages will not be compensated. Insurance and tracking is only available through Expedited shipping options.
  • Return and refund policy is 14 days within expected arrival time of your item for regular priced items. Please email us within 14 days of receiving your item to conduct a exchange/refund. This includes any items that are claimed damaged.
  • We do not offer refunds on sale, discounted, made-to-order, or limited run items, or lingerie goods due to health and sanitary concerns.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. 
  • Items you wish to exchange for cannot be held. If your return arrives at a time where your preferred exchange item is no longer available, a store credit can be issued. This is due to the unexpected wait times of receiving items back and our no-holds policy. 
  • Gift cards are non-refundable, as well as  Visa/Mastercard Gift-Cards cannot be refunded to your card with the system. Please read all details of your pre-paid cards before purchasing anything online, as we are not associated with any pre-paid third-party system.
  • Price adjustments are not offered.
Shipping Returns/Exchanges/Unclaimed Packages

  • You will be responsible for paying for shipping costs for returning your item. If you choose to send your parcel back without tracking, any lost packages are at the responsibility of the customer.
  • Shipping costs are non-refundable. Upon receiving your refund, the cost of return shipping will be deducted from your refund, due to the fact that your shipping payment has already been paid to the postal system and no longer exists within our account.
  • Exchanged items may require additional shipping if an Expedited option is desired. Depending on delivery location, the time it may take for your exchanged product to reach you, may vary.
  • If your package is marked as unclaimed by the postal office and returned to our headquarters ('Returned to Sender'), the buyer must pay the postage fee of an unclaimed package as well as the cost of having the item re-shipped to them. If you no longer wish to have your package sent to you, a refund of goods will be given minus the postage charges.

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