RETURNS CENTER

EXCHANGES: Exchanges will now be issued in store credit as a discount code for the amount originally paid on an item (ie., including non-sale discount codes). Store credit will be issued once returned item(s) are received at our studio

  • Please complete a Return Request (ABOVE) or otherwise contact us within 10 days of receiving your item to begin the returns process.
  • Damaged or incorrect items must be claimed within 3 days of arrival. Please either make a note in your return submission or email us directly at noctexservice@gmail.com if your item was damaged or incorrect. 
  • We cannot accept return requests after the 10 day request submission period.
  • Sale items, accessories and cosmetics are Final Sale. Any of the above items that are returned will not receive a refund.
  • Returns must be shipped out within 7 days of email confirmation. If more time is needed to send out a return, please reach out to us
  • Customer is responsible for paying for shipping costs for returning an item
  • To be eligible for a return, your item must be unused and in the same condition that you received it (no deodorant stains, pet hairs, odour, unwashed)Refunds will have a $2 restock fee deducted from the total refund. If there are any deodorant stains, significant pet hair or odour, the restock fee will be raised to $5
  • As we are no longer able to provide direct item exchanges, we are now offering exchanges for store credit in the form of a gift card. Store credit will be issued once returned item(s) are received at our studio
    • Any customs fees charged to our account on returned packages will be taken off your refund
    • Gift cards are non-refundable, as well as Visa/Mastercard Gift-Cards cannot be refunded to your card with the system. Please read all details of your pre-paid cards before purchasing anything online, as we are not associated with any pre-paid third-party systems.
    • Price adjustments are not offered.

     

    Footwear Returns

    • Please submit a return request at our Returns Center within 10 days of receiving your order to conduct a return. 
    • Damaged or incorrect size claims must be made within 3 days
    • Returned items must be shipped out within 7 days of email confirmation on our end.
    • All footwear will be tagged with a 'wear' sticker on the sole; damage or removal of one or both 'wear' stickers on footwear will not be refunded.
    Intimates & Swimwear Returns
    • All bottoms and bodysuits for our Intimates Collection are non-returnable
    • To initiate a return for bras and bralettes only, please contact us directly at noctexservice@gmail.com. Let us know what bra style you'd like to return, and we will then provide you with all instructions for shipping returns back to us
    • Swimwear is returnable provided that all tags and sanitary stickers are still attached, and the garment is clean and unworn, with no stains or scents. If the garment shows signs of wear, or if any tags or sanitary stickers are removed, you will not receive a refund.
    Shipping Returns/Unclaimed Packages
    • Once you have completed a return request, you will receive one email confirming that the request has been received. A second email will be sent once your request is approved or denied; if your request has been approved, the second email will detail return instructions.
    • The customer is responsible for paying for shipping costs for returning an item. If untracked shipping is chosen, any lost packages are at the responsibility of the customer.
    • Untracked return packages may take up to a month or more to be returned to our studios; you will be notified as soon as we receive your return.
    • NOCTEX is not responsible for refunding any Shipping costs upon an approved refund, as that amount has already been paid to the Shipping Company.
    • Items must be returned via USPS/Canada Post/Royal Mail, etc. (NO UPS, Fedex, DHL).
    • Customer must provide proof of shipping via email.
    • Items must be sent with 'return/no sale value' listed. Any customs fees or accidental UPS/Fedex/DHL shipments will be subject to charge. 
    • If your package is marked as unclaimed by the postal office and returned to our headquarters ('Returned to Sender'), the buyer must pay the postage fee of an unclaimed package as well as the cost of having the item re-shipped to them. If you no longer wish to have your package sent to you, a refund of goods will be given minus the postage charges.


    Disclaimers

    NOCTEX is not responsible for:

    • Third party companies such as National and International package services. 
    • Delayed, lost, or stolen packages.
    • Additional customs fees, taxes or additional charges by the receivers country.