Noctex Showroom FAQ

Q: If I need help, who do I contact?

A: Please reach out to Andi at andinoctex@gmail.com and she will be happy to help!

Q: How long is the appointment?

A: Appointments are 60 mins.

Q: Where is your showroom located?

A: We are located in Whittier CA. The exact address will be provided upon booking.

Q: Can I bring someone with me?
A: Yes, you can bring a plus one. Shopping services will only be provided to the person who booked and gave the deposit.

Q: Can I bring in an online return or exchange?

A: Returns must be approved by our warehouse manager. To be eligible for a return, your item must be unused and in the same condition that you received it (unwashed with no stains, pet hairs, odour, etc) A 20% tax will be deducted from the total of the return value if items are returned unsanitary.

Q: Can I apply my points or store credit to my purchase?

A: Yes! We are happy to assist you with applying store credit or points to your purchase.

Q: Does my $30 deposit apply to my showroom purchase?

A: Yes! We will apply your deposit to your purchase. In the event you need to cancel, the $30 deposit will be applied to your account as store credit.