All shipment costs are displayed based on price of purchase or volume at checkout. All shipments are processed within 2-5 business days. Time varies during high-volume seasons like holidays or sales.

Most packages will be transferred from USPS to the local postal company, and tracking will be available through those websites as well:

• U.S: USPS direct
• Canada: Canada Post via USPS
• International: Transferred via USPS to local postal company (ie., Royal Mail for Britain, Deutsche Post for Germany, etc)
• If your tracking information is provided through USPS, be sure to copy the tracking number into your local postal company's package tracking for last-mile delivery information

CUSTOMS AND DUTIES CHARGES:

Please note that we cannot guarantee whether or not customs fees will be charged upon receiving a package. We are not notified of local customs charges prior to orders being shipped out, and NOCTEX cannot assume responsibility for customs/duties fees, nor refund customs/duties fees.

DELAYED, LOST, OR STOLEN PACKAGES:

Undelivered packages are the fault of postal companies, and we cannot issue refunds for missing packages. We suggest contacting the postal company handling your package directly and submitting a help request form or missing mail ticket.

Returns Policies

Be sure to check out our Returns Center prior to purchase or submitting a return request for further information regarding returns and exchanges

Return and refund policy is viable within 10 days of delivery of your package for regularly priced items (ie., no sale/last of/factory sale items). Please submit a return request at our Returns Center within 10 days of receiving your order to conduct an exchange/refund. Once approved, you will have 20 days to ship out your return. Damaged or incorrect item claims must be within 3 days.

• Sale items, accessories and cosmetics are Final Sale
• If your order is split into two separate shipments, you can submit a Return Request once your final package is delivered
• Returns must be shipped out within 20 days of return request approval on our end.
• Noctex does not cover return costs. USA customers will receive a shipping label via email for returns, the cost of which will be deducted from refund totals
• To be eligible for a return, your item must be unused and in the same condition that you received it (unwashed with no stains, pet hairs, odour, etc)
• As we are no longer able to provide direct item exchanges, we are now offering exchanges for store credit in the form of a gift card. Store credit will be issued once returned item(s) are received at our studio
• Any customs fees charged to our account on returned packages will be deducted from refund totals.
• Price adjustments are not offered

Gift Cards

• Returns on orders purchased with a NOCTEX gift card/exchange store credit will be refunded as store credit to the gift card. Gift cards do not expire, and this credit can be used again towards another purchase.
• Returns on orders purchased with both a NOCTEX gift card/exchange store credit as well as a direct payment option (ie., PayPal, credit card, credit-debit, etc.) will be refunded to the NOCTEX gift card.
• Purchased NOCTEX Gift Cards are non-refundable
• Third party pre-paid gift cards (ex., Visa and Mastercard gift cards) cannot be refunded. Please read all details of your pre-paid cards before purchasing anything online, as we are not associated with any pre-paid third-party systems.

Footwear

• All footwear must be returned in the original box with packaging intact
• Do not attach shipping labels directly to the shoebox, or tape the shoebox closed

Intimates & Swimwear Returns

Shipping Returns/Unclaimed Packages

• Customer is responsible for paying for shipping costs for returning your item. USA customers will receive a shipping label via email for returns, the cost of which will be removed from refund totals
• If untracked shipping is chosen for a return, any lost packages are at the responsibility of the customer.
• Untracked return packages may take up to a month or more to be returned to our studios; you will be notified as soon as we receive your return.
• NOCTEX is not responsible for refunding any Shipping costs upon an approved refund, as that amount has already been paid to the Shipping Company.
• Customer must provide proof of shipping via email.
• Items must be sent with 'return/no sale value' listed. Any customs fees or accidental UPS/Fedex/DHL shipments will be subject to charge. 
• Shipping costs are non-refundable.