Shipment types and times

All shipment costs are displayed based on price of purchase or volume at checkout. All shipments are processed within 2-5 business days. Time varies during high-volume seasons like holidays or sales.

Packages may be shipped via Chit Chats, a third-party shipping and transfer company. Most packages will be transferred to the local postal company, and tracking will be available through those websites as well:

• U.S: USPS direct or USPS via Chit Chats depending on package weight
• Canada: Canada Post or Canada Post via Chit Chats depending on package weight.
• International: Transferred from USPS to local postal company (ie., Royal Mail for Britain, Deutsche Post for Germany, etc), UPS, or Ascendia shipments depending on package weight/destination country.
• If your tracking information is provided through USPS, be sure to copy the tracking number into your local postal company's package tracking for last-mile delivery information
• Shipments being delivered to France and Australia will most often be shipped through Ascendia

CUSTOMS AND DUTIES CHARGES:
Please note that we cannot guarantee whether or not customs fees will be charged upon receiving a package. We are not notified of local customs charges prior to orders being shipped out, and NOCTEX cannot assume responsibility for customs/duties fees, nor refund customs/duties fees.

Returns Policies

Be sure to check out our Returns Center prior to purchase or submitting a return request for further information regarding returns and exchanges

Return and refund policy is viable within 10 days of delivery of your package for regularly priced items (ie., no sale/last of/factory sale items). Please submit a return request at our Returns Center within 10 days of receiving your order to conduct an exchange/refund. Once approved, you will have 20 days to ship out your return. Damaged or incorrect item claims must be within 3 days.

• Sale items, accessories and cosmetics are Final Sale
• If your order is split into two separate shipments, you can submit a Return Request once your final package is delivered
• Returns must be shipped out within 20 days of return request approval on our end.
• Noctex does not cover return costs. USA customers will receive a shipping label via email for returns, the cost of which will be deducted from refund totals
• To be eligible for a return, your item must be unused and in the same condition that you received it (unwashed with no stains, pet hairs, odour, etc)
• As we are no longer able to provide direct item exchanges, we are now offering exchanges for store credit in the form of a gift card. Store credit will be issued once returned item(s) are received at our studio
• Any customs fees charged to our account on returned packages will be deducted from refund totals.
• Gift cards are non-refundable, as well as Visa/Mastercard Gift-Cards, which cannot be refunded to the card. Please read all details of your pre-paid cards before purchasing anything online, as we are not associated with any pre-paid third-party systems.
• Price adjustments are not offered

Footwear

• All footwear must be returned in the original box with packaging in tact
• Do not attach shipping labels directly to the shoebox, or tape the shoebox closed

Intimates & Swimwear Returns

Shipping Returns/Unclaimed Packages

• Customer is responsible for paying for shipping costs for returning your item. USA customers will receive a shipping label via email for returns, the cost of which will be removed from refund totals
• If untracked shipping is chosen for a return, any lost packages are at the responsibility of the customer.
• Untracked return packages may take up to a month or more to be returned to our studios; you will be notified as soon as we receive your return.
• NOCTEX is not responsible for refunding any Shipping costs upon an approved refund, as that amount has already been paid to the Shipping Company.
• The address listed on your received package is a shipping distribution centre and NOT our studio address. If your package is sent there, we cannot guarantee we will receive it, and your exchange/refund will not be processed. If your package is brought up to our studio from a distribution centre, your exchange/refund will be subject to a $10 transit fee.
• Customer must provide proof of shipping via email.
• Items must be sent with 'return/no sale value' listed. Any customs fees or accidental UPS/Fedex/DHL shipments will be subject to charge. 
• Shipping costs are non-refundable.
• If your package is marked as unclaimed by the postal office and returned to our headquarters ('Returned to Sender'), the buyer must pay the postage fee of an unclaimed package as well as the cost of having the item re-shipped to them. If you no longer wish to have your package sent to you, a refund of goods will be given minus the postage fees. 

Disclaimers:

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